Tài liệu ôn CCAO-F

Dùng Claude hiệu quả, an toàn trong công việc hằng ngày — không cần code.

• 1.1 Create effective prompts for business and technical tasks
• 1.2 Apply task decomposition techniques to structure complex requests
• 1.3 Iterate prompts to improve output quality
• 1.4 Adapt prompting strategies based on task type (analysis, research, drafting, brainstorming)
• 2.1 Evaluate Claude-generated outputs for accuracy and completeness
• 2.2 Identify hallucinations, inconsistencies, and biases in responses
• 2.3 Apply fact-checking and validation techniques
• 2.4 Determine when human review or additional verification is required
• 2.5 Edit, adapt, refine, and compare outputs for the intended audience
• 2.6 Organize and curate information and select appropriate output formats (artifacts, inline, structured data)
• 3.1 Select appropriate Claude product features (Projects, research mode, chat, artifacts)
• 3.2 Differentiate between Claude model types (Haiku, Sonnet, Opus)
• 3.3 Align model selection with task requirements (cost, speed, quality)
• 3.4 Understand and manage context limitations and memory considerations (when to restart, summarize, or persist)
• 4.1 Apply Claude to analyze requirements and use cases
• 4.2 Leverage Claude for research, planning, and process optimization
• 4.3 Use Claude to support solution design, development, and iteration
• 4.4 Integrate Claude into existing workflows to augment or redesign them
• 4.5 Communicate Claude's value and limitations to stakeholders
• 5.1 Configure Claude Projects with instructions and knowledge sources
• 5.2 Manage uploaded knowledge and connectors (e.g., Google Drive, Gmail)
• 5.3 Create effective system-level instructions
• 5.4 Inform, maintain, and update Claude configurations, knowledge sources, and instructions
• 6.1 Identify appropriate and inappropriate use cases
• 6.2 Apply data sensitivity, regulatory, and privacy considerations
• 6.3 Follow organizational AI policies and governance standards
• 6.4 Understand the ethical implications of AI usage
• 7.1 Identify, diagnose, and resolve issues with underperforming prompts or poor outputs
• 7.2 Adjust approach based on feedback and results
• 7.3 Optimize workflows for efficiency and effectiveness